T&C’s and FAQ’s

Shopping Information

What Shipping Methods Are Available?

Orders are couriered from Johannesburg using The Courier Guy. There is a flat rate charge of R100 for shipping.

How Long Will It Take To Get My Package?

Small Orders (under 2kg) can be delivered  next day with in South Africa 

Medium Orders (Up to 5kg) can be delivered within 2-3 days for R100

Large Orders (Up to 20kg) will be delivered within 3-4 Days for R100

What Shipping Methods Are Available?

We use The Courier Guy to deliver all orders Nationally. If you are in Johannesburg and would prefer to collect your order that can be arranged from our Bryanston Office. 

Do You Ship Internationally?

We don’t usually ship internationally because of the high cost of international Courier but should you just love something and want us to send it to you it can definitely be arranged and courier costs will be confirmed with you before payment.

Payment Information

What Payment Methods Are Accepted?

We use Payfast as our secure payment gateway for credit Card payments.

There is also a pay later by EFT option incase you would like to transfer into our bank account.

Is Buying On-Line Safe?

Perfectly safe! We are a trustworthy and efficient company that manages you order from the time it is received until the time your purchases gets to you…anything goes wrong along the way and we will replace your purchase. 

Orders and Returns

How do I place an Order?

Simply log into our website… browse though our beautiful things and add the ones you would like to your cart. Fill out your deliver details and then Check out though our payment gateway and once payment is confirmed the order will be processed and be on its way to you.

Do I need an account to place an order?

You don’t need an account for regular purchases unless you would like us to keep you on our records so that we can let you know when we get new and exciting things! 

Wholesalers will need to have an account to qualify for Wholesale Prices.

Who should I to contact if I have any queries?

Please contact us on the Contact Us Page of our website with any queries. Alternatively you can email info@lexingtontrading.co.za or call 076 6974819

How Can I Cancel Or Change My Order?

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How Do I Track My Order?

We will send you a tracking number by email once your order has been dispatched. You can check the status of your order on The Courier Guy website www.courierguy.co.za

How Can I Return a Product?

Defective product can be returned within 2 days of receiving your purchase. Please email a picture of the defective product to returns@lexingtontrading.co.za and we will arrange the courier to collect and will send you a replacement. 

If you are unhappy with the size, colour or shape of the item we will arrange to have it collected from you however it must be in the original protective packaging. We will refund you as soon as we receive the product back.